top of page

Privacy Policy

1. Introduction

The Mobile Needle Nurse (“we”, “our”, or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to this Privacy Policy.

​

2. Information We Collect

We may collect the following types of information:

  • Personal details: Name, address, date of birth, email address, and telephone number

  • Medical information: Relevant health data shared for the purpose of providing safe clinical care (e.g. medication, allergies, weight-loss treatment details)

  • Booking information: Appointment times, service type, and payment details (processed securely via third-party payment providers)

  • Website usage data: Information about how you use our website, such as IP address, browser type, and browsing activity (via cookies or analytics tools)

  • ​

3. How We Use Your Information

We use your information to:

  • Provide and manage clinical and wellness services

  • Communicate with you about appointments and aftercare

  • Maintain accurate clinical and business records

  • Process payments and issue receipts

  • Improve our website and client experience

  • Comply with legal, professional, and regulatory obligations

We will only collect and use the minimum amount of information necessary to deliver safe and effective care.

​

4. Confidentiality

We uphold strict professional confidentiality standards.
All personal and medical information shared with The Mobile Needle Nurse is treated as confidential and will not be shared with anyone outside of the business without your explicit consent, except where required by law or for safeguarding reasons.

Your records are stored securely and only accessible to authorised personnel directly involved in your care.

​

5. Data Storage and Security

We take all reasonable steps to protect your data from unauthorised access, alteration, or disclosure.

  • Digital records are stored on secure, password-protected systems.

  • Paper records (if used) are kept in locked, restricted areas.

  • We do not retain data longer than necessary to fulfil our legal and professional obligations.

​

6. Sharing of Information

We do not sell, rent, or distribute your personal data to third parties.
Information may only be shared with:

  • Other healthcare professionals involved in your care (with your consent)

  • Legal or regulatory authorities if required by law (e.g. safeguarding, serious incident reporting)

  • Third-party providers who help us operate our business (e.g. website hosting or payment processors), under strict confidentiality agreements

​

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate information

  • Request deletion of data (where legally appropriate)

  • Withdraw consent for certain processing activities

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, visit: www.ico.org.uk

​

8. Legal Disclaimer

While we take every measure to ensure confidentiality, The Mobile Needle Nurse cannot guarantee the security of information transmitted electronically over the internet.
By using our website and communication channels, you acknowledge that such transmission is at your own risk.
Our website and services are intended for use within the UK and comply with UK laws and regulations.

​

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
Any updates will be published on this page with an updated revision date.

​

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:

📧 Email: info@mobileneedlenurse.co.uk
 

bottom of page