Shipping Policy

Last updated: October 2025

At The Mobile Needle Nurse, we aim to make every order smooth, secure, and reliable. This Shipping Policy explains how and when your items will be delivered.

Processing Times

All orders are processed within 2–3 business days (Monday–Friday).
You will receive an email confirmation once your order has been dispatched.

During busier periods, public holidays, or promotional events, processing times may take slightly longer — we’ll always keep you updated if that happens.

Shipping Options & Costs

Standard UK Delivery: 3–5 business days – £3.99
Express UK Delivery: 1–2 business days – £6.99
Free Delivery: Orders over £50

We currently ship within the United Kingdom only.

Local Delivery & Collection

If you’re based locally, you may be offered free local delivery or collection, depending on your location. This option will appear at checkout when available.

Delays

While we aim to meet all delivery times, occasional courier or postal delays can occur. These are unfortunately beyond our control, but we’ll do everything possible to help resolve any issues quickly.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
Email info@mobileneedlenurse.co.uk with your order number and a photo of the issue — we’ll resolve it promptly through a replacement or refund where appropriate.

If your parcel has not arrived within 10 working days of dispatch, please get in touch so we can investigate with the courier.

Returns & Refunds

Please note: for hygiene and safety reasons, certain products (injection accessories) are non-returnable.
See our Refund Policy page for full details on eligibility and timeframes.

Contact

For all delivery or order-related queries, please contact:
📧 info@mobileneedlenurse.co.uk